In today’s world of doing business, there are so many aspects that are left to answering machines, computers and automated systems. I myself get highly frustrated when I can’t get a human on the phone – I can’t even count how many times I have kept hitting zero until I reached a person. Therefore I’m quite proud of the way we handle customer service here at Stack’s Bowers Galleries.
Leading our customer service team. which features a combined total of more than 120 years of customer service experience, are Wayne Berkley Vice President of Client Services (WBerkley@StacksBowers.com) and David Talk, Client Services Manager (DTalk@StacksBowers.com).
In the event you need help, our staff is here to personally assist you with placing a bid, updating your account information, confirming payment instructions, facilitating payments, updating your bid limit, scheduling a phone description, or requesting a numismatic opinion on an auction lot. Based in our Costa Mesa, California headquarters, Client Services Associates are available to assist by phone and email Monday through Friday from 8:30AM to 5:00PM PT by phone at 800-458-4646 or by email to info@StacksBowers.com. Additional East Coast associates are available to assist from 10:00AM to 5:00PM ET Monday through Friday at 800-566-2580. During our live Showcase auction events, Client Services Associates will be able to provide additional phone and email assistance two hours prior to the beginning of the first auction session of each day!
Our team is the friendliest in the hobby and stands ready to assist with all your needs. Don’t worry about talking to a computer, call us today and get immediate help from our expert associates!